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HOW TO ORDER We are an internet store and therefore require orders to be made via the website. You only need to set up an account once and then login to this account when you shop each time. By using your account you can be assured that all information that you enter will be received. We also be able to track your order history. PAYMENTS Payments can be made by Visa, Mastercard, Bank card, Paypal or Direct Deposit. Our preferred method is Bankcard. Direct Deposit - our bank details will be sent to you within an email confirmation after placing your order. Goods will be shipped once the funds are received in our bank account. If funds are not recieved within 48 hours of order placement, your order may be subject to cancellation. Credit Card - Contact will be made within 24 hours of your order being placed. Orders are processed in order of receipt. Subject to direct deposit funds clearing our bank account, every effort is made to process all orders within 24-48 hours of receipt.
POSTAGE RATES We charge a flat rate of $7.95 for all orders. Orders which include either albums, art mediums or oversized items will attract a higher freight charge. If you wish your order to be sent via Express Post, please contact us to make arrangements. We will offer FREE POSTAGE your order total must be over $75.00 after all discounts are applied. * Free postage offers excludes Albums, Paper Storers and cricut machines. DELIVERY Please allow up to 2 weeks for delivery . We will not be held responsible for packages that are lost, stolen or damaged if they are not registered/insured.
OUT OF STOCK/BACKORDERS We make all attempts to ensure our website contains up to date information on currently stocked items. In the event that an item is out of stock at the time of processing your order, it will be deleted from your order. If we expect the out of stock item to arrive into our store within 72 hours, we will notify you via email or telephone. If the required item is not expected within this time, your order will be sent excluding the out of stock item. You will need to re-order the item as stock is replenished, as we do not keep back orders on file.
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